Refund Policy

Last updated: July 26, 2026

Refund policy: This policy explains how refunds and cancellations work for AI Project Room. It applies to the current service and may be updated as the billing model or support process changes.

Legal entity: RISI AI LABS INC. (BC1597696)

Registered office / mailing / delivery address: 2575 Whatcom Pl, Abbotsford, BC V3G 2W6, Canada.

Company identity: RISI AI LABS INC. operates AI Project Room, an AI project workroom for coordinating tasks, reviews, insights, and automation.

When refunds are considered

If a paid trial is blocked by a technical issue, RISI AI LABS INC. will correct the issue, extend access, or provide a refund.

If unused trial value remains and the customer upgrades, RISI AI LABS INC. may credit that value toward the upgrade when approved.

How refunds are handled

Refunds are handled through the payment provider where possible. Manual refunds should be documented and tied to the original payment record.

If a customer cancels a monthly subscription, access continues until the end of the current billing period unless the checkout page or a required consumer-protection rule says otherwise.

Unless required by law or caused by a confirmed technical access failure, monthly charges are generally non-refundable once a billing period has started.

Exceptions

Abuse, chargeback fraud, or violations of the terms may make a customer ineligible for a refund.

No automated refund flow should go live until payment provider setup and owner sign-off are complete.

Contact

Use the authenticated support form in the Help Center or email [email protected] (Risi AI Labs).